Impacted by a severe weather event?

Your safety and wellbeing is our top priority. If you or your family have been impacted, we want to reassure you that Aon is here to support you.

The following information provides some tips on what you can do to prepare, as well as some guidance on ensuring your safety and details on how to lodge a claim.

Being prepared

It is possible that you may not have much time to prepare, but there are some things that you can do to help reduce the risk of damage to your property if you are able to:

• Clear drains and gutters.

• Tie down and secure large items, such as bins and outdoor furniture that could lift in high winds and turn trampolines upside down and anchor if possible.

• Consider moving furniture and electronic devises away from areas that are prone to flooding, as well as lifting curtains, rugs and bedding off the floor.

• Charge up your smartphones and tablets.

What to do when severe weather hits

The safety and wellbeing of you and your family is always top priority!

Please follow the advice and instructions from your local or regional Civil Defence and other authorities and stay out of any evacuated areas until it is safe to return. If your life, health or property is in danger, call 111 immediately. 

In addition:

• Listen to your radio for evacuation notifications and be prepared to leave immediately if told to do so.

• Bring pets indoors. 

• Do not go outside unless necessary.

• Unplug non-essential electrical appliances in case of power surge. 

• In high winds, keep curtains, windows, shutters and doors closed, and stay away from windows and skylights that may shatter.

• Stay off the roads, but if you need to drive – allow extra time for your journey and avoid driving at night. Ensure you have sufficient petrol in your car in case of diversion and keep warm clothes and a survival kit in your vehicles as a precaution. Always treat power lines as live, stay well clear and report any downed or damaged lines or electrical equipment.

For more information on how to stay safe in a storm or flood visit the Civil Defence Website - https://www.civildefence.govt.nz/

How to lodge a claim
If you need to lodge a claim we recommend doing so as soon as possible.

Documenting any damage by photo and creating a list of all the damaged items prior to attempting any clean-up will assist the claims process greatly.
Note: If your vehicle has been extensively submerged in flood water, please take photos showing the water level if safe to do so. Where water has receded, please take photos of the vehicle interior showing the water line mark.

Claims can be lodged by contacting our office:

In cases of widespread damage and significant claim volumes, claim triaging may occur. In these instances:

• For those who are vulnerable, experiencing significant hardship, or in need of emergency repairs or accommodation -  claims can be lodged by calling us. If calling afterhours, please select the option to transfer to your relevant insurer. Insurers may experience large call volumes, so you may incur a longer than usual call wait time. Your patience is appreciated, and they will answer as soon as they can.

• Alternatively, claims can be submitted by email with a completed claim form and supporting documentation.

Insurer actions

In times of widespread severe weather events, additional staff are called in to support with claim lodgement and triaging.

Insurers will have first responders on the ground as soon as possible to ensure you are safe to stay in your homes, or in the worst case, to have somewhere to stay. These teams will be lining up resources and suppliers to support with the assessment of damage, and to process repairs as quickly as they can.

Please stay safe and reach out for any assistance.