What does the change from a monthly policy to an annual policy mean?

From 21 November 2026, monthly policies are no longer being offered. Instead, policies will be issued as annual policies, with the option to pay your premium by instalments.

If you have a monthly policy, it will be converted to an annual policy at your next renewal on or after 21 November 2026. You don't need to take any action; your cover will continue as normal, and you'll receive updated policy documentation confirming your annual policy details, and instalment amounts.

What stays the same?
The move to an annual policy only changes the period of insurance and does not change the cover provided by your policy.
You can continue to spread the cost of your insurance through regular instalments rather than paying your annual premium upfront.

What's different?
With an annual policy, your policy terms and premium will generally remain unchanged throughout the annual policy period unless you ask us to make changes. This provides greater certainty, as changes won't typically occur during the policy year.

 
 

How do I pay for my insurance?

For most customers, we offer two payment options:

Pay annually
Pay your annual premium in a single payment by:

  • Direct Credit (online banking)
    ANZ Bank New Zealand Limited Account number: 01-0297-0071650-007
    Please include your Customer ID as a reference and email payment confirmation to our team.
  • Credit Card
    Contact our team between 8.00am and 4.00pm, Monday to Friday, and we'll assist you with making a payment.
    Please note that a 1.5% credit card surcharge applies.

Pay by monthly instalments
You can choose to spread the cost of your annual premium through monthly direct debit instalments.

  • Direct debit payments are deducted on the 20th of each month.
  • If the 20th falls on a weekend or public holiday, the payment will be deducted on the next business day.

Need to update your direct debit details?
Complete a direct debit authority form and email it to our team, referencing your Customer ID.

What happens if I miss a payment?
If a payment is missed, we'll write to you outlining the available payment options and help keep your cover in place. If you're experiencing financial hardship, please contact us as soon as possible so we can discuss how we may be able to assist.