Christmas and New Year holiday hours

Aon New Zealand offices will be closed for Christmas/New Year and operating reduced staff numbers from 5.00pm on Thursday 18 December 2025 until 8.30am on Wednesday 7 January 2026.

Reduced staffing and operating hours:

Our service team staffing and operating hours will be reduced on Thursday 11 December and over the holiday period from 5.00pm on Thursday 18 December 2025 until 8.30am on Wednesday 7 January 2026. During this time our teams focus will be on urgent requests, however, we will endeavour to respond to all queries as our team returns to full capacity in the New Year.

Our operating hours will be:

Thursday 11 December 8:30am - 3:00pm
 
Thursday 18 December 8.30am – 5.30pm
Friday 19 December 8.30am – 5.00pm
 
Monday 22 December 8.30am – 5.00pm
Tuesday 23 December 8.30am – 5.00pm
Wednesday 24 December 8.30am – 3.00pm
Thursday 25 December Closed
Friday 26 December Closed
 
Monday 29 December 8:30am – 5.00pm
Tuesday 30 December 8.30am – 5.00pm
Wednesday 31 December 8.30am – 3.00pm
Wednesday 1 January Closed
Thursday 2 January Closed
 
Monday 5 January 8:30am – 5.00pm
Tuesday 6 January 8.30am – 5.00pm
Wednesday 7 January 8.00am – 5.30pm

Insurer availability:

Over the holiday period, insurers will be operating on reduced team numbers and hours also. As such there may be some delays in the service of underwriting referrals and non-urgent claims etc.

How to lodge a claim:

If you need to submit a claim, please call our team in the first instance on 0800 50 51 52 during business hours. We will provide instruction and other relevant information to support your claim submission with your Insurer.

Alternatively, you may be able to submit your claim online or complete a claim form.

Details on how to lodge a claim and for Top Tips in case of a weather event click here